CHC32015 Certificate III Community Services

Qualification Overview

CHC32015 Certificate III In Community Services reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Learner Outcomes

Graduates of a Certificate III will have:-
  • broad factual, technical and theoretical knowledge in a specialised field of work and learning
  • cognitive skills to identify, analyse, compare and act on information from a range of sources
  • cognitive, technical and communication skills to apply and communicate technical solutions of a non-routine or contingency nature to a defined range of predictable and unpredictable problems
  • specialist technical skills to complete routine and non-routine tasks and functions
  • communication skills to guide activities and provide technical advice in the area of work and learning and can
Graduates will demonstrate the application of knowledge and skills
  • to specialised tasks or functions in known or changing contexts
  • with responsibility for own functions and outputs

Course Outline

The CHC32015 Certificate III in Community Services requires twelve (12) units to be completed for successful completion. Unit selection is comprised of five (5) compulsory units and seven (7) elective units.

Compulsory units:

The Training Package prescribes the following units as Core to this qualification:

CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective Units:

Electives are selected in line with specified Packaging Rules. Bradford Institute of Advanced Education, in consultation with industry, has specified that certain electives are required to address specific workplace needs.

CHCADV001Facilitate the interests and rights of clients
CHCAOD001Work in an alcohol and other drugs context
CHCCOM001Provide first point of contact
CHCDFV001Recognise and respond appropriately to domestic and family violence
CHCPRT001Identify and respond to children and young people at risk
CHCLEG001Work legally and ethically
CHCYTH001Engage respectfully with young people

Entry Requirements

There are no prerequisite entry requirements to enrol in this course.
However, it is preferred that students:
  1. Are 18 years or older
  2. Have sound language and literacy skills (at least Year 10 English, or equivalent)
  3. Have basic computer skills
  4. Obtain a Unique Student Identifier (USI)

Training Program

Training Contact Details

We strive to always provide you with the best training possible. Because of this, Bradford Institute of Advanced Education has partnered with DaV’ange Consulting to provide you with training and assessment services for this course. David Bradford of DaV’ange Consulting has significant experience in Corrections and has the skills and knowledge required to provide you with and enriched learning experience.

Should you have any questions, require any learning or other support services or an emergency arises, please contact the Bradford Institute of Advanced Education Executive Training Officer on 1300 008 775 or [email protected].  Further relevant information is included in your Learner Handbook.

Please read the learner handbook and return the signed declaration page to your trainer who will ensure it is kept on your learner file.

Open communication is essential in assisting you in resolving any issues that arise, no matter how minor they may seem. Bradford Institute of Advanced Education is able to respond to any training related questions or concerns you may have as you progress through the program.

Skills Recognition

Skills recognition benefits students by recognising skills and knowledge gained from previous studies, informal training or experiences gained at work and in everyday life. This could mean a reduction in the amount of training required.  If you feel you may be eligible to apply for skills recognition please request further information from our administration team.


Assessment is undertaken throughout the training program. Assessment is competency based and may require the completion of written questions, projects, a portfolio of evidence and workplace observation. Detailed information will be provided to you about your assessment during induction and in workshop sessions.

Training Days

Unless otherwise specified, all training days will begin at 9am and finish at 5pm. The training will provide you a schedule.

Each training day provides critical knowledge and activities which form the basis of knowledge and information you will need to complete relevant assessments during the program. These assessments are essential in completing the course. Attendance at scheduled training days is critical for your learning journey.

Participant Assessment Guide


The assessments for this program have been developed to provide you with opportunity to demonstrate your skills, knowledge and ability to provide a range of services and interventions to clients, and/or to implement community education and interventions.

To be deemed competent you will be required to produce sufficient evidence to enable the assessor to make a judgment of competence. Evidence may include completion of assessment tasks (e.g. assignments, project), portfolio, simulated work environment activities and observation.

All assessment tasks are to be collated and submitted to your trainer/ assessor by the due dates. Your trainer will discuss this with you at induction.

Assessment is used to:

  • measure your preparedness for further study or attainment of a qualification or statement of attainment
  • provide feedback on your learning for both yourself and staff;
  • define and protect standards required for a competent outcome
  • direct your learning

Effective assessment for a unit or program of study will typically include a mix of assessment types, selected and designed to meet these multiple and various demands.

An explanation of some terms commonly used in describing assessment

Formative Assessment

Assessment tasks are described as formative if they provide you with feedback intended to enable improved performance on current or subsequent tasks. Formative assessment typically has the development of your’ understanding or skills as an objective.

Summative Assessment

Assessment activities are described as summative if they are awarded a “Competent” result and if that result is used as part of the evidence of being “Competent” in the unit.  The timing of summative assessment activities is negotiated with you (e.g., when the assessor will come to observe you in the workplace for the assessment activities listed above).  The result of each assessment activity is ‘Competent’ or ‘Not competent’.  You will have finished the assessment for a unit and be given a unit outcome of ‘Competent’ when you have a satisfactory result for each summative assessment activity.

Assessment Process

Assessment decisions will be based on your ability to demonstrate competent outcomes on all summative assessment activities. Competency in the unit will be confirmed on achieving a ‘competent’ outcome for all such assessment activities.

When all evidence has been gathered including a signed workplace supervisor’s report (if necessary) your assessor will make a final judgment and sign off with C (competent) or NC (not competent).  When you have been assessed as competent, your Assessor will return your copy of the ‘Assessment Summary’ as evidence of successful completion of this unit.  Alternatively, you will be advised what further action you need to take to achieve competency.


You will be provided with formal and informal feedback from your trainer at regular intervals throughout this course of study to assist you in this learning process and in gaining competency in this unit.

Reasonable Adjustment

Reasonable adjustment refers to measures or actions taken to provide you with the same educational opportunities as everyone else. Ask your trainer to discuss this with you if you feel that adjustments should be made within your training program.


For timeframe for completion of this unit please refer to the due date listed on the assessment cover sheet, your trainer will discuss this with you further when issuing the assessment tasks.

Recognition of Prior Learning (RPL)

RPL is a process of assessment of your skills, knowledge and competencies that relate to a course you are taking in any education or training sector, for the purposes of gaining entry to a formal program of education and training leading to a national qualification under the Australian Qualifications Framework (AQF), or having that knowledge or skills assessed so it counts towards completion of your course.  If you believe that you already have the skills and experience to demonstrate that you are competent in this unit, or part thereof, please apply to your trainer/assessor to begin the RPL process.

What is Evidence?

Evidence is any information that you gather and provide to an assessor to show that you have the skills required to gain recognition.

Evidence may include:

  • certificates
  • reports
  • references from your paid or unpaid work experience
  • samples of your work
  • qualifications
  • a practical assessment or skill demonstration
  • All evidence that you provide will be checked by the assessor to ensure its validity

Unit of Competency Standard

The Unit of Competency standards for this unit are included in this assessment booklet to use as a guide only remembering that your trainer and assessor will give you clear instructions and explanations about the assessment tasks and will make a judgement against ALL unit requirements (including the elements, performance criteria, essential skills and knowledge, critical evidence, employability skills and dimensions of competency).

A short version copy of each unit of competency included in your training program is attached with this document.  You can view the full units at www.training.gov.au

Remember to contact your trainer/assessor at any time during business hours throughout the course of you study if you have any questions or concerns regarding this unit and achieving competency.

Assessment Summary and Competency Judgement

Each assessment item must have an Assessment Summary and Competency Judgement form attached to it.  The top half of the form must be completed and signed by you.   Your trainer will record their assessor judgement on this form.  You must sign and receive a copy of this form once the final competency judgement has been completed.  The original of the form will be attached to your assessment and will be filed in your student file.

A copy of the Assessment Summary and Competency Judgement is included with this document.

Duration of this course

The volume of learning of a Certificate III is typically 6 to 12 months. This includes the period required for assessment.  However some students may require additional time and the maximum time permitted for completion is 2 years.

Those students who can demonstrate and provide evidence of competency can complete the qualification in a shorter time frame.

Superceded Qualifications

If this qualification is superseded during your period of study, Bradford Institute of Advanced Education will transfer you into the replacement qualification as soon as practicable but no later than 12 months from the date of publication of the replacement qualification on the national register, unless you will be genuinely disadvantaged

Bradford Institute of Advanced Education may continue to deliver training and assessment services and issue awards to current students of the superseded qualification who would be genuinely disadvantaged if required to transfer to the replacement qualification, for up to 6 months after the expiry of the transition period for its replacement.

Qualification Issued

Completing all the units of competency within this course will lead to the issuance of a CHC32015 Certificate III in Community Services. The Certificate will include a transcript of all completed units. Students who partially complete the qualification will be issued with a Statement of Attainment. Certificates are issued in line with the guidelines outlined in the Standards for Registered Training Organisations (RTOs) 2015, AQF and as required under the National Vocational Education and Training Regulator Act 2011 within 30 days of a learner having successfully completed all required assessments.  
Police management, Management, Leadership, Certificate IV, certificate III, Diploma, Advance Diploma, Trainings
Community Services
Correctional Practice


There are a limited number of places. Eligibility criteria applies.

Use the button below to receive more information & the course brochure