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CHC52015 DIPLOMA OF COMMUNITY SERVICES
Diploma of Community Services
Qualification Overview
Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Vocational Placement
Students are required to complete Vocational Placement as part of this course to help you develop your skills and knowledge in caring for elderly individuals.
To gain your qualification, you will need to initiate contact with a registered and approved aged care facility and undertake a minimum of 100 placement hours. This allows you to gain practical industry and workplace experience where you will be taught how to apply the lessons you learned during your training.
Work Placement
Workplace is a Community Service which must include:
• At least two (2) colleagues available for WHS consultation
• Organisational policies and procedures (including but not limited: work health and safety, emergency procedures, communication, reporting and record keeping, etc.)
• Workplace diversity data
• At least three (3) clients who come from diverse cultural or social backgrounds
• At least three (3) clients who have (may be the same three clients who come from diverse cultural or social backgrounds):
– co-existing needs
– at least one (1) complex case requirement
• At least two (2) peer case workers who are to be assigned under the student’s supervision
• Organisational meetings
• Workplace documents, such as workplace forms and templates
• Use of suitable facilities, equipment and resources
You will need your blue card or working with children check prior to workplacement.
Please note: prior to placement you will need to complete a Criminal History Check (yellow card) and apply for a Blue Card (working with children check).
If your police check identifies that you have a criminal history, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the CEO prior to enrollment.
You will be responsible for any costs associated with meeting these placement requirements, which may include an additional cost of approximately $45 for a Criminal History Check.
Learner Outcomes
The Diploma of Community Services qualifies individuals who apply integrated technical and theoretical concepts in abroad range of contexts to undertake advanced skilled or paraprofessional work and as a pathway for further learning.
Graduates of a Diploma will have technical and theoretical knowledge and concepts, with depth in some areas within a field of work and learning.
Graduates of a Diploma will have:
- cognitive and communication skills to identify, analyse, synthesise and act on information from a range of sources cognitive, technical and communication skills to analyse, plan, design and evaluate approaches to predictable problems and/or management requirements
- specialist technical and creative skills to express ideas and perspectives
- communication skills to transfer knowledge and specialised skills to others and demonstrate understanding of knowledge
Graduates of a Diploma will demonstrate the application of knowledge and skills:
- with depth in some areas of specialisation, in known or changing contexts
- to transfer and apply theoretical concepts and/or technical and/or creative skills in a range of situations with personal responsibility and autonomy in performing complex technical operations with responsibility for own outputs in relation to broad parameters for quantity and quality
- with initiative and judgment to organise the work of self and others and plan, coordinate and evaluate the work of teams within broad but generally well defined parameters
Course Outline
The CHC52015 Diploma of Community Services (Youth & Family Welfare) requires sixteen (16) units to be completed for successful completion. Unit selection is comprised of eight (8) compulsory units and eight (8) elective units.
Compulsory units:
The Training Package prescribes the following units as Core to this qualification:
| CHCCCS007 | Develop and implement service programs |
| CHCDIV003 | Manage and promote diversity |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCOM003 | Develop workplace communication strategies |
| CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services |
| CHCPRP003 | Reflect on and improve own professional practice |
| HLTWHS004 | Manage work health and safety |
Elective Units:
Electives are selected in line with specified Packaging Rules. Bradford Institute of Advanced Education, in consultation with industry, has specified that certain electives are required to address specific workplace needs.
| CHCCCS009 | Facilitate responsible behaviour |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCPRT001 | Identify and respond to children and young people at risk |
| CHCPRT002 | Support the rights and safety of children and young people |
| CHCMHS007 | Work effectively in trauma informed care |
| CHCDEV001 | Confirm client developmental status |
| CHCPRT010 | Work with Children and Young People with Complex Trauma and Attachment Issues and Needs |
| CHCYTH004 | Respond to critical situations |
Entry Requirements
There are no prerequisite entry requirements to enrol in this course.
However, it is preferred that students:
- Are 18 years or older
- Have sound language and literacy skills (at least Year 10 English, or equivalent)
- Have basic computer skills
- Obtain a Unique Student Identifier (USI)
Mandatory course requirements:
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
Your Trainers and Assessors
We strive to provide you with the best training and assessment services possible. Bradford Institute of Advanced Education engages training and assessment professionals who have significant industry experience. Our trainers and assessors have the skills, knowledge and industry experience required to provide you with an enriched learning experience.
Should you have any questions, require any learning or other support services or an emergency arises, please contact your designated trainer. You will be advised via email your designated trainer and assessor. Feel free also to contact Bradford Institute of Advanced Education Admin on 1300 008 775. We can also be reached via email on [email protected].
Open communication is essential in assisting you in resolving any issues that may arise. We are able to respond to any training related questions or concerns you may have as you progress through the program.
Assessment
Assessment is undertaken throughout this training program. Assessment is competency based and may require the completion of a range of assessment tasks including, for example, written questions, projects, a portfolio of evidence and/or workplace observation.
All assessment tasks will be completed using online assessment tools. Your trainer will advise you online of any relevant due dates.
Assessment is used to:
- measure your preparedness for further study or attainment of a qualification or statement of attainment
- provide feedback on your learning for both yourself and staff;
- define and protect standards required for a competent outcome
- direct your learning
Effective assessment for a unit or program of study will typically include a mix of assessment types, selected and designed to meet multiple and various industry demands. The assessments for this program have been developed to provide you with an opportunity to demonstrate your skills, knowledge and ability to provide a range of services and interventions to relevant parties.
What is Evidence?
Evidence is any information that you gather and provide to an assessor to show that you have the skills required to gain recognition.
Evidence may include:
- certificates
- reports
- references from your paid or unpaid work experience
- samples of your work
- qualifications
- a practical assessment or skill demonstration
- all evidence that you provide will be checked by the assessor to ensure its validity, authenticity, sufficiency, and currency
Feedback
You will be provided with formal and informal feedback from your trainer at regular intervals throughout this course of study to assist you in this learning process and in gaining competency in this unit.
Reasonable Adjustment
Reasonable adjustment refers to measures or actions taken to provide you with the same educational opportunities as everyone else. Ask your trainer to discuss this with you if you feel that adjustments should be made within your training program.
Recognition of Prior Learning (RPL)
Skills recognition benefits learners by recognising skills and knowledge gained from previous studies, informal training or experiences gained at work and in everyday life. This could mean a reduction in the amount of training and assessment required to complete your course.
RPL is a process of the assessment of your skills, knowledge and competencies that relate to your course. If you feel you may be eligible to apply for skills recognition please request further information from your assessor or our administration team at [email protected].
Duration of this course
The volume of learning of a Diploma is typically 1 to 2 years. This qualification is usually delivered over a period of not less than 6 months and typically within 12 months. This includes the period required for assessment. However some students may require additional time and the maximum time permitted for completion is 2 years.
Those students who can demonstrate and provide evidence of competency can complete the qualification in a shorter time frame.
Superseded Qualifications
If this qualification is superseded during your period of study, Bradford Institute of Advanced Education will transfer you into the replacement qualification as soon as practicable but no later than 12 months from the date of publication of the replacement qualification on the national register, unless you will be genuinely disadvantaged
Bradford Institute of Advanced Education may continue to deliver training and assessment services and issue awards to current students of the superseded qualification who would be genuinely disadvantaged if required to transfer to the replacement qualification, for up to 6 months after the expiry of the transition period for its replacement.
Qualification Issued:
CHCCCS007 Develop and implement service programs
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCCS007
CHCDIV003 Manage and promote diversity
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCDIV003
CHCLEG003 Manage legal and ethical compliance
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCLEG003
CHCMGT005 Facilitate workplace debriefing and support processes
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCMGT005
CHCCOM003 Develop workplace communication strategies
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCOM003
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCDEVB002
CHCPRP003 Reflect on ad improve own professional practice
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCPRP003
HLTWHS004 Manage work health and safety
For more detailed information, refer to:
http://training.gov.au/Training/Details/HLTWHS004
CHCCCS004 Access co-existing needs
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCSL001
CHCCDE011 Implement community development strategies
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCDE011
CHCADV002 Provide advocacy and representation services
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCADV002
CHCMHS001 Work with people with mental health issues
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCW503A
CHCGRP002 Plan and conduct group activities
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCGR002
CHCDEV001 Confirm client developmental status
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCDEV001
CHCCSM005 Develop, facilitate and review all aspects of case management
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCCSM005
CHCINM001 Meet statutory and organisation information requirements
For more detailed information, refer to:
http://training.gov.au/Training/Details/CHCINM001
| Application of the Unit Application | This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro- active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation). The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts. |
| Application of the Unit Application | This unit describes the skills and knowledge required to work with individuals, groups and the community to identify issues and develop cooperative processes to facilitate change. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and have the responsibility of supervision of others. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums. This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific. |
| Application of the Unit Application | This unit describes the knowledge and skills required to participate in, establish and lead a range of informal and formal groups in a variety of settings This unit may be applied to group work in a range of community service settings |
| Application of the Unit Application | This unit describes the skills and knowledge required to review the developmental status of a client. Note that the client may be a child or a young person. Work at this level may require guidance and/or supervision from appropriately qualified personnel, especially where provision of direct client services is involved. This unit applies to people working in a range of community service contexts including: juvenile justice, alcohol and other drugs services, mental health, and child protection. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
| Application of the Unit Application | This unit describes the skills and knowledge required to ensure effectiveness and efficiency of the organisation’s information system. This unit applies to work in a range of health or community service contexts where work may be carried out by senior workers working autonomously within broad guidelines. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. |
There are a limited number of places. Eligibility criteria applies.
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