Community Service and Client Management in the ICE Age
Community Service and Client Management in the ICE Age
- Identifying users
- Identifying people under the influence but also in withdrawal
- Intervention strategies (Contextualised to your environment)
- Communication techniques
- De-escalation techniques
- Responding to violence potential
Responding to Client Aggression
Cultural Capability
Customer Services for NDIS
Substance Abuse
- addiction;
- classes and types of drugs;
- their use and effect;
- risk factors;
- worker safety;
- the relapse cycle;
- relapse prevention strategies;
- drugs and child protection;
- risk assessment;
- capacity to parent;
- emergency responses;
- communication strategies with intoxicated and drug affected people;
- physiology of substance abuse; and
- duty of care.
Working with Adolescents with Challenging Behaviours
- Adolescent development
- Youthful Offending
- Mental Health issues for Young people
- Suicide
- Self Harm
- Risk taking behaviours
- Parent/ adolescent conflict
- Substance abuse’
- Career planning
- Offending behaviour
- Protective needs
- Resilience
- Respectful engagement
- Voluntary cooperation
Growth Faltering (Failure to Thrive)
DaV’ange has previously delivered this category in a 1 day session that covers traditional causes of FTT endogenous and exogenous causes. Initial investigation, physical causes, calorie intake and psychosocial assessment.
Endogenous issues (or “organic”)
Causes are due to physical or mental issues with the child itself. It can include various inborn errors of metabolism. Problems with the gastrointestinal system such as gas and acid reflux are painful conditions which may make the child unwilling to take in sufficient nutrition. Cystic fibrosis, diarrhoea, liver disease, and celiac disease make it more difficult for the body to absorb nutrition. Other causes include physical deformities such as cleft palate and tongue tie. Milk allergies can cause endogenous FTT. Also the metabolism may be raised by parasites, asthma, urinary tract infections, and other fever-inducing infections, or heart disease so that it becomes difficult to get in sufficient calories to meet the higher caloric demands.
Exogenous issues (or “nonorganic”)
Caused by caregiver’s actions. Examples include physical inability to produce enough breast milk, using only babies’ cues to regulate breastfeeding so as to not offer a sufficient numbers of feeds (sleepy baby syndrome), [9] inability to procure formula when needed, purposely limiting total caloric intake (often for what the caregiver views as a more aesthetically pleasing child), and not offering sufficient age-appropriate solid foods for babies and toddlers over the age of six months.
Applied Suicide Intervention Skills Training (ASIST)
DaV’ange has previously delivered this category in a 2 day program covering all of the core areas of the ASIST model
Preparing: Sets the tone, norms, and expectations of the learning experience.
Connecting: Sensitizes participants to their own attitudes towards suicide. Creates an understanding of the impact that attitudes can have on the intervention process.
Understanding: Overviews the intervention needs of a person at risk. It focuses on providing participants with the knowledge and skills to recognize risk and develop safe plans to reduce the risk of suicide.
Assisting: Presents a model for effective suicide intervention. Participants develop their skills through observation and supervised simulation experiences in large and small groups.
Networking: Generates information about resources in the local community. Promotes a commitment by participants to transform local resources into helping networks.
Therapeutic Crisis Intervention (TCI)
- Preventing crises from occurring
- De-escalating potential crises
- Effectively managing acute crises
- Reducing potential and actual injury to children and staff
- Learning constructive ways to handle stressful situations
- Developing a learning circle within the organization
Aboriginal Mental Health First Aid
DaV’ange has previously delivered 2 full day workshops for this category. This package contains elements of indigenous healing and spirituality so it must be contextualised to the cultural environment in which it is being delivered. Kanat can co-facilitate with local indigenous people. http://fullblack.com.au/#activities
- Cultural issues impacting mental health
- Spiritual issues
- Grief and loss
- Depression
- Suicidal Ideation
- Disconnection with kin and country through removal and intervention
- Pre and post intervention support needs
- Mental health planning, support and maintenance.
Protective Behaviours
- To help children and young people to protect themselves because protective adults cannot be with them every minute of the day
- To give children (and adults) permission to talk about problem or difficult situations they face.
- To empower children with the right to feel safe and act to keep themselves safe.
- To increase self esteem and confidence for children who learn how to empower themselves in
- Private Parts Increasing understanding that no one is allowed to touch or see their private parts, and they are not allowed to touch or see other people’s private parts, except in certain circumstances and as long as they feel safe.
- Rules around Touching It is not ok for me to touch others private parts/ it is not ok for others to touch my private parts/we all have a right to feel safe.
- Trust and Safety Network / Stranger Danger Identifying adults in their life that they can confide in if they needed to talk to someone and the rules around talking to or going with strangers.
- Good and Bad Secrets How to differentiate between good secrets and bad secrets.
- Feelings How to identify what feelings are and how they make our bodies feel.
- Warning Signs How to identify warning signs in their body that let them know they may not be safe.
- Boundaries Understanding how everyone has their own personal space around their body, and that no one is allowed to enter that space unless they have permission
Mediation Skills
Care Planning (EG How to Undertake Meaningful Participative Care Planning)
- planning under interim orders;
- family court matters;
- pre court conferences;
- Family Group meetings;
- Case and care planning;
- transition from care planning;
- Planning skills and processes;
- techniques and verbal skills to manage meetings;
- managing stakeholders and referrals;
- managing conflict; and
- goal setting and achievement.
- Consultation
- Voluntary Co-operation
- Goal Setting
- Problem Solving
- Identifying barriers to intervention
- Family Group Meetings
- Mediation
- Court ordered conference
- Short term planning
- Long term planning
- pre case planning discussions
- managing the case planning meeting
- documenting outcomes
- working with partners and agencies
- making referrals
- client participation and empowerment
- compiling the case plan
- dissemination of case plans
- stakeholder management
Working with People with Chronic Substance Abuse (EG Assessment and Decision Making)
- planning under interim orders;
- family court matters;
- pre court conferences;
- Family Group meetings;
- Case and care planning;
- transition from care planning;
- Planning skills and processes;
- techniques and verbal skills to manage meetings;
- managing stakeholders and referrals;
- managing conflict; and
- goal setting and achievement.
- Consultation
- Voluntary Co-operation
- Goal Setting
- Problem Solving
- Identifying barriers to intervention
- Family Group Meetings
- Mediation
- Court ordered conference
- Short term planning
- Long term planning
- pre case planning discussions
- managing the case planning meeting
- documenting outcomes
- working with partners and agencies
- making referrals
- client participation and empowerment
- compiling the case plan
- dissemination of case plans
- stakeholder management
Managing Client Aggression


