Community Service and Client Management in the ICE Age

Many clients with complex needs have experienced an intensification of these needs and risk factors due to their abuse of ICE. The ICE epidemic touches all communities and all service providers. The use of ICE has exploded in Australia in the last 3 years. ICE is highly addictive, very toxic, readily available and relatively inexpensive when compared with other drugs. ICE is often referred to as the poor man’s cocaine, but society has not seen a drug as dangerous and destructive as this, ever before. This training session is the first of its kind in Australia and deals specifically with the knowledge and skills required by community services staff. This interactive, engaging and highly informative program is delivered as a (1) day program and covers topics such as;

Identifying users
Identifying people under the influence but also in withdrawal
Intervention strategies (Contextualised to your environment)
Communication techniques
De-escalation techniques
Responding to violence potential

Responding to Client Aggression

An introductory level course for Health and Human Services workers to develop skills in managing and preventing client aggression. Learn verbal techniques used to de-escalate clients. Our trainers are industry experts who have diverse skills in criminology, psychology, and Human Services. Don’t just manage crisis events, intervene before the crisis.

Cultural Capability

An introductory level course for staff to develop cultural capability. This program provides insights, knowledge and skills necessary to work effectively with diverse cultural groups. Is every one in your team culturally capable? Our trainers are industry experts who have diverse skills and experience in working in CALD Communities.

Customer Services for NDIS

An introductory level course for disability workers to develop skills in sales, marketing and cultivating customer satisfaction and loyalty. Is every one in your team an advertisement for your services? Our trainers are industry experts who have diverse skills in sales, marketing and Human Services. Prepare your workforce for the paradigm shift of NDIS and learn lessons from the trial sites.

Substance Abuse

1 day program

addiction;
classes and types of drugs;
their use and effect;
risk factors;
worker safety;
the relapse cycle;
relapse prevention strategies;
drugs and child protection;
risk assessment;
capacity to parent;
emergency responses;
communication strategies with intoxicated and drug affected people;
physiology of substance abuse; and
duty of care.

Working with Adolescents with Challenging Behaviours

DaV’ange has previously delivered this category by 2 full days, face to face training. This package covers a range of strategies and techniques to assist in engaging with young people. This highly practical and activity based session provides staff with a tool kits of strategies and techniques to develop authentic engagement and rapport. Based on the Sanctuary Model used in a number of therapeutic residential environments this program covers, accidental counselling, building rapport and trust, voluntary co-operation, goals setting, leading young people to take responsibility of actions and freedoms. This session deals with escalation and de-escalation, verbal techniques, group dynamics and conflict resolution.

Adolescent development
Youthful Offending
Mental Health issues for Young people
Suicide
Self Harm
Risk taking behaviours
Parent/ adolescent conflict
Substance abuse’
Career planning
Offending behaviour
Protective needs
Resilience
Respectful engagement
Voluntary cooperation

Growth Faltering (Failure to Thrive)

DaV’ange has previously delivered this category in a 1 day session that covers traditional causes of FTT endogenous and exogenous causes. Initial investigation, physical causes, calorie intake and psychosocial assessment.

Endogenous issues (or “organic”)

Causes are due to physical or mental issues with the child itself. It can include various inborn errors of metabolism. Problems with the gastrointestinal system such as gas and acid reflux are painful conditions which may make the child unwilling to take in sufficient nutrition. Cystic fibrosis, diarrhoea, liver disease, and celiac disease make it more difficult for the body to absorb nutrition. Other causes include physical deformities such as cleft palate and tongue tie. Milk allergies can cause endogenous FTT. Also the metabolism may be raised by parasites, asthma, urinary tract infections, and other fever-inducing infections, or heart disease so that it becomes difficult to get in sufficient calories to meet the higher caloric demands.

Exogenous issues (or “nonorganic”)

Caused by caregiver’s actions. Examples include physical inability to produce enough breast milk, using only babies’ cues to regulate breastfeeding so as to not offer a sufficient numbers of feeds (sleepy baby syndrome), [9] inability to procure formula when needed, purposely limiting total caloric intake (often for what the caregiver views as a more aesthetically pleasing child), and not offering sufficient age-appropriate solid foods for babies and toddlers over the age of six months.

Applied Suicide Intervention Skills Training (ASIST)

DaV’ange has previously delivered this category in a 2 day program covering all of the core areas of the ASIST model

Preparing: Sets the tone, norms, and expectations of the learning experience.

Connecting: Sensitizes participants to their own attitudes towards suicide. Creates an understanding of the impact that attitudes can have on the intervention process.

Understanding: Overviews the intervention needs of a person at risk. It focuses on providing participants with the knowledge and skills to recognize risk and develop safe plans to reduce the risk of suicide.

Assisting: Presents a model for effective suicide intervention. Participants develop their skills through observation and supervised simulation experiences in large and small groups.

Networking: Generates information about resources in the local community. Promotes a commitment by participants to transform local resources into helping networks.

Therapeutic Crisis Intervention (TCI)

DaV’ange has previously delivered 2 full day workshops for this category. The purpose of the TCI system is to provide a crisis prevention and intervention model for residential child care organizations that will assist in:

Preventing crises from occurring
De-escalating potential crises
Effectively managing acute crises
Reducing potential and actual injury to children and staff
Learning constructive ways to handle stressful situations
Developing a learning circle within the organization

Aboriginal Mental Health First Aid

DaV’ange has previously delivered 2 full day workshops for this category. This package contains elements of indigenous healing and spirituality so it must be contextualised to the cultural environment in which it is being delivered. Kanat can co-facilitate with local indigenous people. http://fullblack.com.au/#activities

Cultural issues impacting mental health
Spiritual issues
Grief and loss
Depression
Suicidal Ideation
Disconnection with kin and country through removal and intervention
Pre and post intervention support needs
Mental health planning, support and maintenance.

Protective Behaviours

DaV’ange has previously delivered 1 half day workshop for this category

To help children and young people to protect themselves because protective adults cannot be with them every minute of the day
To give children (and adults) permission to talk about problem or difficult situations they face.
To empower children with the right to feel safe and act to keep themselves safe.
To increase self esteem and confidence for children who learn how to empower themselves in
- Private Parts Increasing understanding that no one is allowed to touch or see their private parts, and they are not allowed to touch or see other people’s private parts, except in certain circumstances and as long as they feel safe.
- Rules around Touching It is not ok for me to touch others private parts/ it is not ok for others to touch my private parts/we all have a right to feel safe.
- Trust and Safety Network / Stranger Danger Identifying adults in their life that they can confide in if they needed to talk to someone and the rules around talking to or going with strangers.
- Good and Bad Secrets How to differentiate between good secrets and bad secrets.
- Feelings How to identify what feelings are and how they make our bodies feel.
- Warning Signs How to identify warning signs in their body that let them know they may not be safe.
- Boundaries Understanding how everyone has their own personal space around their body, and that no one is allowed to enter that space unless they have permission

Mediation Skills

2 day program

Care Planning (EG How to Undertake Meaningful Participative Care Planning)

2 full days workshops for this category, This package covers:

planning under interim orders;
family court matters;
pre court conferences;
Family Group meetings;
Case and care planning;
transition from care planning;
Planning skills and processes;
techniques and verbal skills to manage meetings;
managing stakeholders and referrals;
managing conflict; and
goal setting and achievement.
Consultation
Voluntary Co-operation
Goal Setting
Problem Solving
Identifying barriers to intervention
Family Group Meetings
Mediation
Court ordered conference
Short term planning
Long term planning
pre case planning discussions
managing the case planning meeting
documenting outcomes
working with partners and agencies
making referrals
client participation and empowerment
compiling the case plan
dissemination of case plans
stakeholder management

Working with People with Chronic Substance Abuse (EG Assessment and Decision Making)

2 full days workshops for this category, This package covers:

planning under interim orders;
family court matters;
pre court conferences;
Family Group meetings;
Case and care planning;
transition from care planning;
Planning skills and processes;
techniques and verbal skills to manage meetings;
managing stakeholders and referrals;
managing conflict; and
goal setting and achievement.
Consultation
Voluntary Co-operation
Goal Setting
Problem Solving
Identifying barriers to intervention
Family Group Meetings
Mediation
Court ordered conference
Short term planning
Long term planning
pre case planning discussions
managing the case planning meeting
documenting outcomes
working with partners and agencies
making referrals
client participation and empowerment
compiling the case plan
dissemination of case plans
stakeholder management

Managing Client Aggression

Our trainer David Bradford is a Criminologist with 20 years’ experience in dealing with hostile and aggressive clients in areas such as Corrections, Child Protection and Health. David conducts an insightful learner focused workshop on aggression management and how to de-escalate aggressive clients. He focuses on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients.

Registering

There are a limited number of places. Eligibility criteria applies.

Community Service and Client Management in the ICE Age