JUSTICE SKILLS

Justice Administration and Client Management in the ICE Age

Many clients with complex needs have experienced an intensification of these needs and risk factors due to their abuse of ICE. The ICE epidemic touches all communities and all service providers. The use of ICE has exploded in Australia in the last 3 years. ICE is highly addictive, very toxic, readily available and relatively inexpensive when compared with other drugs. ICE is often referred to as the poor man’s cocaine, but society has not seen a drug as dangerous and destructive as this, ever before. This training session is the first of its kind in Australia and deals specifically with the knowledge and skills required by community services staff. This interactive, engaging and highly informative program is delivered as a (1) day program and covers topics such as;

Identifying users
Identifying people under the influence but also in withdrawal
Intervention strategies (Contextualised to your environment)
Communication techniques
De-escalation techniques
Responding to violence potential

Responding to Client Aggression

An introductory level course for Health and Human Services workers to develop skills in managing and preventing client aggression. Learn verbal techniques used to de-escalate clients. Our trainers are industry experts who have diverse skills in criminology, psychology, and Human Services. Don’t just manage crisis events, intervene before the crisis.

Cultural Capability

An introductory level course for staff to develop cultural capability. This program provides insights, knowledge and skills necessary to work effectively with diverse cultural groups. Is every one in your team culturally capable? Our trainers are industry experts who have diverse skills and experience in working in CALD Communities.

Vicarious Trauma Exposed

Working in Justice Administration can take its toll on the flesh and blood people performing the role every day. We often encounter people on the worst day of their lives and some of their trauma stays with us. If you do this work long enough that vicarious trauma becomes a cumulative vicarious trauma. This program explores vicarious trauma, its causes, its effects and its triggers. We examine how we can be alert to it, resilient to it and deal with it so it doesn’t impact our lives, our families and our health in a negative way. David Bradford is a Criminologist, former University Lecturer and Director of Training for The Departments of Child Safety, Communities and Health. David has served 10 years with Corrections, taught at the Corrective Services Academy, Taught for 13 years in the Diploma of Justice at TAFE and served in the Serious Offenders Committee and Child Death Review Committee in Queensland. David knows what he talking about and brings this knowledge to bear in a powerful and compelling 1 day program that will leave participants with insights and strategies that will protect them and an their loved ones.

Domestic Violence

1 day program

addiction;
classes and types of drugs;
their use and effect;
risk factors;
worker safety;
the relapse cycle;
relapse prevention strategies;
drugs and child protection;
risk assessment;
capacity to parent;
emergency responses;
communication strategies with intoxicated and drug affected people;
physiology of substance abuse; and
duty of care.

Substance Abuse

1 day program

addiction;
classes and types of drugs;
their use and effect;
risk factors;
worker safety;
the relapse cycle;
relapse prevention strategies;
drugs and child protection;
risk assessment;
capacity to parent;
emergency responses;
communication strategies with intoxicated and drug affected people;
physiology of substance abuse; and
duty of care.

Applied Suicide Intervention Skills Training (ASIST)

DaV’ange has previously delivered this category in a 2 day program covering all of the core areas of the ASIST model

Preparing: Sets the tone, norms, and expectations of the learning experience.

Connecting: Sensitizes participants to their own attitudes towards suicide. Creates an understanding of the impact that attitudes can have on the intervention process.

Understanding: Overviews the intervention needs of a person at risk. It focuses on providing participants with the knowledge and skills to recognize risk and develop safe plans to reduce the risk of suicide.

Assisting: Presents a model for effective suicide intervention. Participants develop their skills through observation and supervised simulation experiences in large and small groups.

Networking: Generates information about resources in the local community. Promotes a commitment by participants to transform local resources into helping networks.

Protective Behaviours and Mandatory Reporting

DaV’ange has previously delivered 1 half day workshop for this category

To help children and young people to protect themselves because protective adults cannot be with them every minute of the day
To give children (and adults) permission to talk about problem or difficult situations they face.
To empower children with the right to feel safe and act to keep themselves safe.
To increase self esteem and confidence for children who learn how to empower themselves in
- Private Parts Increasing understanding that no one is allowed to touch or see their private parts, and they are not allowed to touch or see other people’s private parts, except in certain circumstances and as long as they feel safe.
- Rules around Touching It is not ok for me to touch others private parts/ it is not ok for others to touch my private parts/we all have a right to feel safe.
- Trust and Safety Network / Stranger Danger Identifying adults in their life that they can confide in if they needed to talk to someone and the rules around talking to or going with strangers.
- Good and Bad Secrets How to differentiate between good secrets and bad secrets.
- Feelings How to identify what feelings are and how they make our bodies feel.
- Warning Signs How to identify warning signs in their body that let them know they may not be safe.
- Boundaries Understanding how everyone has their own personal space around their body, and that no one is allowed to enter that space unless they have permission

Legal Writing Skills

1 full day workshop covering case notes and case plans to affidavits and assessments for this category.

Professional writing
Report writing
Writing case notes
Writing case plans
Life diary work
Writing with and for children
Writing for an audience with literacy issues
Writing for courts and tribunals
Writing affidavits
Ethics and code of conduct
Procedural fairness and natural justice

Engaging and Interviewing Children and Young People

2 full days to 1 week workshops dependent on the need and intensity desired for this category

Based on the nationally accredited ICARE program this applied skills based program covers how to interview Children and record evidence. Support children through the Criminal Justice process and manage disclosure evidence.

Risk Assessment

2 full days for general staff and 5 days for senior practitioners for this category.

Professional Judgement
Information collection
Analyse
Deception detection
CP histories
Criminal Histories
Responsively to intervention
Substance abuse
Domestic Violence
Mental health
Homelessness
Cultural issues
Actuarial Instruments
Risk assessment tools and the balance with professional judgement
Consultation and decision making
Violence potential
Flight risk
Risk behaviours
Resilience
Safety Planning
Monitoring
Voluntary Co-operation.
Risk by age and stage
Cumulative Harm

Managing Client Aggression

Our trainer David Bradford is a Criminologist with 20 years’ experience in dealing with hostile and aggressive clients in areas such as Corrections, Child Protection and Health. David conducts an insightful learner focused workshop on aggression management and how to de-escalate aggressive clients. He focuses on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients.

Risk Intelligent Workplaces

This program focuses on the human element of risk and examines how performance management frameworks and practices can reduce risk and incidents in the workplace. The management of staff performance and the development of risk intelligence in staff can reduce organizational risk, insurance premiums and can unlock organisational performance. Many agencies don’t take calculated risks as they fear they cannot rely on their human resources. Private equity firms take over struggling businesses every day and turn them into solid operations because they are “Risk Intelligent”. The risk intelligent organisation can be bold and take risks others can’t because they have primed their workforce to maintain vigilance and developed the risk radar in every staff member.

Practical Performance Management

This program is targeted at the practitioner manager. The person who has risen into a management role from a practitioner background and needs to acquire solid and practical HR skills to lead their team. Whether they are a first time manager or an experienced manager looking to enhance their skills, HR for Practitioner/Managers deals with the reconciliation of the managerial skills set in the dynamic, diverse workplace of today . Facilitated by practitioners who have themselves made the transition in community services management this very practical program will provide participants with a tool kit for managing the HR requirements of their role.

Workplace Behaviour

These workshops are highly successful and contextualised to the Health and Human Services workforces and it deals with the complexity of the highly challenging and at times emotive nature of the work. These workshops last 3 hours and involve the entire work unit. The toxic ten most common workplace behaviours are explored and practical resolutions that increase staff responsibility and confidence are proposed. The workshop concludes with the development of a workplace behaviour/cultural agreement that is developed by all staff and becomes a living document that is reviewed regularly and used as part of the induction of new staff. Past clients of this programs include The Department of Child Safety Qld, the Department of Public Safety Qld, Foster Care Qld and Pathways Inc.

This program is delivered in the workplace in either a morning or afternoon session. Worksites buddy up so they can transfer phones to each other for the duration of the session. This is a powerful workshop that gives a vocabulary to the behaviours so they can be identified and transparently discussed. A pre and post discussion with the leadership of the worksite is highly recommended and part of the fee.

Administrative Decision Making

This workshop is a 1 day session aimed at helping managers understand their process and merit requirements of administrative decision making. This session covers procedural fairness, natural justice, and appeals.

Leadership and Change in Justice Administration

This 1 day program take the learner through the various style and types of leadership and assists them to consider their style and establishing their voice as a leader. This work shop does indeed call into question Manager vs leader but takes the intelligent next step in to creating forum for the emergence of leadership and an examination of leadership in context of contemporary service delivery. We explore t to not just create vision but also execute it. We explore change management paradigms and provide the learner with frameworks and tools to lead during change.

Team Management

We use a range of contemporary tools and strategies to equip supervisors, emerging leaders and managers to build cohesive teams. This full day workshop examines team dynamics and behavior, stages of team development and creating environments for teams to flourish. We deal with team conflict and leading high performing teams.

Conflict Management

Project Management 101

This 1 day introductory course will assist the novice project manager to obtain the necessary tools and insights to structure and deliver a basic project. Facilitated by experienced executive project managers this program covered the essential skills and knowledge required to deliver workplace projects with skill and efficiency.

Ethics and Code of Conduct

Our trainers deliver code of conduct and ethics training for you staff. We have existing packages that can be contextualized to your environment or we can deliver your in house products

Workplace Health and Safety Training

Our trainers deliver workplace Health and Safety training for you staff. We have existing packages that can be contextualized to your environment or we can deliver your in house products

Influential Communication

Why are some people exception communicators? They can communicate with incredible influence. These people seem to know not just what to say but how to say it. They can give hard messages in a soft way, they are diplomatic and very engaging. In this 1 day workshop learn the principals of highly influential communication. We cover Authenticity, transparency, body language, the science of Neuro Linguistics and perceptual positioning. This interactive workshop is great fun and very enlightening. Our facilitator is a criminologist and an expert in the human dynamics of communication.

Registering

There are a limited number of places. Eligibility criteria applies.