MANAGEMENT & LEADERSHIP SKILLS
Responding to Client Aggression
Risk Intelligent Workplaces
This program focuses on the human element of risk and examines how performance management frameworks and practices can reduce risk and incidents in the workplace. The management of staff performance and the development of risk intelligence in staff can reduce organizational risk, insurance premiums and can unlock organisational performance. Many agencies don’t take calculated risks as they fear they cannot rely on their human resources. Private equity firms take over struggling businesses every day and turn them into solid operations because they are “Risk Intelligent”. The risk intelligent organisation can be bold and take risks others can’t because they have primed their workforce to maintain vigilance and developed the risk radar in every staff member.
Practical Performance Management
Administrative Decision Making
Customer Satisfaction in Health and Human Services
Leadership and Change in Health and Human Services
Project Management 101
This 1 day introductory course will assist the novice project manager to obtain the necessary tools and insights to structure and deliver a basic project. Facilitated by experienced executive project managers this program covered the essential skills and knowledge required to deliver workplace projects with skill and efficiency.
Ethics and Code of Conduct
Our trainers deliver code of conduct and ethics training for you staff. We have existing packages that can be contextualized to your environment or we can deliver your in house products